TMG
Constant FBHQer
Posts : 1104
Join date : 2010-02-17
Location : Missouri, USA
Companies : Bluefly Board Co.
Setup : BWNM/BRR trucks/Winkler D-rex blues/FBSes
FFG12/BRR trucks/Substance Quartz BRR's/ FBSes
FFG12/Y trucks United/FF G6E/FBSes
 |  Subject: Orders from substance Wed May 12, 2010 5:18 pm | |
| Has anyone in the US ordered directly from substance?? I ordered 2 sets of wheels over 2 weeks ago and still nothin...I sent him an email on sunday asking him the status of my order, and still haven't received a reply...Same with brr...sent them a question about getting new baseplates and pivot plates for my most used set of trucks and haven't gotten anything back from them either. What is it with these companies selling awesome stuff, but they seem to have shitty customer service!?!?! |
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blosom
Moderator
Posts : 5332
Join date : 2010-03-04
Location : UK
Companies : BLOSOM
| | Subject: Re: Orders from substance Wed May 12, 2010 5:22 pm | |
| im not u.s, but i remember when i ordered my new quartz's the shipping took alot longer than i thought it would  |
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Guest
Guest
| | Subject: Re: Orders from substance Wed May 12, 2010 6:04 pm | |
| yeah im sure u will get youre stuff and i agree with you on the bad customer service part |
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kerryDETH
Admin
Posts : 10741
Join date : 2009-11-03
Age : 36
Location : Bristol, UK
Companies : Fingerboarding, Skateboarding
Setup : Blosom 32.5mm
BRT Wides
Witchcraft Teals
Flatface BRR Ed.
Ace Tape
| | Subject: Re: Orders from substance Wed May 12, 2010 8:19 pm | |
| got my quartz in a week : o
And brr get hundreds of emails a day. I don't think they sell parts seperately for trucks like that..
Substance stuff should be there soon though ^_^ |
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TMG
Constant FBHQer
Posts : 1104
Join date : 2010-02-17
Location : Missouri, USA
Companies : Bluefly Board Co.
Setup : BWNM/BRR trucks/Winkler D-rex blues/FBSes
FFG12/BRR trucks/Substance Quartz BRR's/ FBSes
FFG12/Y trucks United/FF G6E/FBSes
| | Subject: Re: Orders from substance Wed May 12, 2010 11:49 pm | |
| Man I wish I would get my substance in a week  Im anxious for the neos!! |
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мιℓєѕƒ
Part of the Furniture
Posts : 1819
Join date : 2010-01-25
Location : USA
Companies : Creekwood Fingerboard Store~www.creekwoodfbs.com
| | Subject: Re: Orders from substance Tue May 18, 2010 3:31 am | |
| Yeah,
I guess being a small company is good sometimes. I emailed Flatface on the weekend, and still no reply. Actually it was Friday...
But I know from expirence that getting tons of emails a day is not easy. |
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