ok, so alot of you already know i brought some ff brr ed 'a's from mike at ff. anyway, when they arrived one of them was defective..like unusable....i emailed mike about it.....after a long wait and a few emails his mom finally replied. she said to send the wheel back and mike would either fix it or swap it for a new one....all good i thought, i cant use them as they are. so i sent it off to mike....

anyway, mikes mom emails me back, and says mikes fixed it and were sending it back to you....great i think, i can finally use my new wheels ....a couple weeks pass and the package arrives, i open it, sweet 2 stickers, and the thing i really wanted my fixed/replaced wheel.......hold on a minute? nothing has been done to it?.....ummmm? is this a joke? i guess not? mikes mom said he fixed it?....so basicly i am still in the same situation.....mike wont answer my email and i still have a set of wheels i haven't even tried yet?....i feel kinda cheated....mike didnt fix it, its like he didnt even look at it cos its the same retarded wheel.......

so ive emailed him again, no reply as usual, and i feel as though he's probably blocked my messages now?....i wasnt rude to him in anyway, i was polite, i didnt bombard him with emails, i just followed ff advice on emails/replys....

i feel as though mike is being very immature, and i dunno? does he treat other customers like this?....

what do you guys think i should do?

he keeos been a mean to people on ffi he seems like hes in a constant bad mood lol

i just want what ive paid for.......not 3 good wheels and 1 defective wheel....i havent used them yet....

thats so annyoing

i know.......

whats defective abt it?

the bearing has been glued in wonky so when u put it on a brt and try to ride along it wont...cos it spins all crooked, and the bearing wont spin too....

i really cant believe mike....

damn thats bad.....he has terrible customer service
maybe hes going therough the mood swings of puberty

danny hahahahah

he's been really good to some people though?...like a few ive heard of with problems with his product.....

I bought ff g7.1ts and one had a flatspot and another the whole was to big for the bearing so on my axel when i put it on it pushes the bearing out, I just use 2 white replacement wheels, it doesnt work the best tho.

im really trying to keep my cool with him and be a mature adult, but he's being so immature, i want to fly over their, knock on his door, and show him what i think.....if im sure if he knew me personally, he would have changed it asap...........

but i dunno? it still might be a mistake?...but i doubt it...

Maybe because hes a midget, he needs someone to take it out on...


No its seriously not fair blosom

This happened to me and he wouldn't reply... Write a note asking for a replacement and ship the broken wheel and the note together and he should fix it

Lol alex but I don't even think he makes them himself

JackLilley wrote:

Lol alex but I don't even think he makes them himself

me neither in his 'mike schneider mtv cribs' he didnt have a lathe anywhere in his house

its really weird that he'd do that.. he was super helpful and prompt with mine.. Ellen answers all the emails though, so, its not mike thats not replying to you, its her..

nonetheless, its odd. They'll reply eventually I guess? Or, thats all you can hope. It sucks..

And yea, I've read him be really moody to people on FFI, dunno why.. FFI is just a bitch fest anyway, not just mike but almost everyone. Cba with having an account there.

kerryDETH wrote:

iFFI is just a bitch fest anyway, not just mike but almost everyone. Cba with having an account there.

Yeah I have an account there and I've posted like 3 times. Lotsa big headed holier-than-thou ppl...

I havent had the best luck with their customer service either, but then I have only sent a couple emails and they werent that helpful. Same with BRR...still havent gotten a reply from 2 weeks ago...

Dude mike is prolly trading me for a g12 med concave and he was pretty chill any it so idk

anyway, update, mikes got back to me, (mike not ellen) and he says he fixed it, and am i installing it wrong?......

did he explain how?
Either way, I know with some bearings in skateboards they'll go flush if you tighten the nut up against the bearing and let it push the bearing flush into the wheel... maybe push the axle out so you can tighten the nut lots and let it push the bearing?
I dunno, use force but be very gentle at the same time or you'll blow a bearing.. But, it could solve the issue

All my dealings with flatface have been lovely, so, I have no idea why its so odd.. I mean, when anna got my relativity 2 as an anniversary present she asked them to put a note in saying happy anniversary and they did! I mean, I know its not much but it still shows they listen to customers.. So, yea. I'd struggle to say anything bad about flatface..

yeah, ive heard very good things about ff and most of my dealings with them have been very good....the wheel is screwded kerry. the bearing has been glued in wonky, it seems as though the inside of the wheel has been drilled wonky so when you put it on a truck, it doesnt spin and when you try to force the board along its like all bumpy cos the bearing isn't inside the wheel straight....

its nothing to do with me installing it wrong....its just a reject wheel...

i cant understand why he said he fixed it though?.....if he put it on a brt and spun it wrond he would have seen what i mean.....its basicly still unusable....

and no, he didnt explain how...also ive thought about using force to try to sort it, but i can see from the back of the wheel the hole has been drilled poorly, so even if i did force, i dont think it would solve it....also the bearings are glued in, and i can see on the wheel where the bearing has been put in, the colour of the wheel has changed, telling me the bearing has already been forced and i dont want to break it.......i just want a usable wheel

well.. All I can suggest then is email him and make that fully clear, and if he says nothing to that tell him you'll have to file a paypal dispute and get your money back because you've been given a faulty item the company refuse to replace..
I guess maybe that'd get their attention and get them to give you a new wheel/sort it out?

Like, I know its not a nice thing to do but if they wont sort it you've got to make them sort it, as much as I respect flatface a lot, that principle holds to any company

i explained it fully to him, more than once, i even sent the wheel back for him to see with his own eyes, and to replace it, but its just been sent back to me, the same as when i sent it to him?...ok things do get muddled up? but?............

its like i said to mike, i really appreciate him getting back to me, and i really want to continue loving ff as a shop, maybe there was a mix up with it?, but its still the same defective wheel....

also im sure with disputes with paypal theres a certain time limit with refunds....and because it took weeks for mike to respond, i sent the wheel, its been sent back to me, and its still the same defective wheel, im thinking its been roundabout 2 months now?

tbh, i dont want to file a dispute, i sent him a email today saying can he just sell me one new wheel, as im getting tired of the emails and sending stuff back, waiting for, and when i finally get it back, nothings been done to it.....

i just want to ride my new wheels