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Boffey Moderator
Posts : 1535 Join date : 2009-12-06 Age : 29 Location : London, UK
| Subject: BRTs fucked Wed Jan 23, 2013 6:31 pm | |
| Had them maybe 2 months? The axel was fucking up for the past week or 2 now, spinning inside the truck, and now today it fell out when messing with wheels. When I tried putting it back in, it completely fucked up and snapped..... Pissed the fuck off. |
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Will Sparrow-Saunt Part of the Furniture
Posts : 3060 Join date : 2012-06-07 Age : 25 Location : Stockport, Manchester Companies : findlocalhotmoms.com Setup : Weca (what else?)
BRTs
FF Wheels
| Subject: Re: BRTs fucked Wed Jan 23, 2013 6:35 pm | |
| Oh shit, the axel on mine spins round Email Blackriver dude! |
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TomColbert Constant FBHQer
Posts : 1160 Join date : 2010-06-21 Age : 29 Location : Stockport, Manchester Companies : Fingerboarding and Skateboarding Setup : Yellowood Z3, Blackriver Trucks, Winkler Wheels
| Subject: Re: BRTs fucked Wed Jan 23, 2013 7:01 pm | |
| FUCKKKKKKKKK! That's brutal! I don't know if BRR will do anything cos you did the snapping, you could say it was a fault with the trucks though, they shouldn't do that. Feel bad for you man! |
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Boffey Moderator
Posts : 1535 Join date : 2009-12-06 Age : 29 Location : London, UK
| Subject: Re: BRTs fucked Wed Jan 23, 2013 7:19 pm | |
| Yeah emailed them Like i asked if i could buy a single hangar |
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Will Sparrow-Saunt Part of the Furniture
Posts : 3060 Join date : 2012-06-07 Age : 25 Location : Stockport, Manchester Companies : findlocalhotmoms.com Setup : Weca (what else?)
BRTs
FF Wheels
| Subject: Re: BRTs fucked Wed Jan 23, 2013 7:23 pm | |
| - Boffey wrote:
Like i asked if i could buy a single hangar Get it from FBS man, only like 6 quid |
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Luis Correia Part of the Furniture
Posts : 2149 Join date : 2012-06-03 Location : Lisbon, Portugal
| Subject: Re: BRTs fucked Wed Jan 23, 2013 7:31 pm | |
| this is horrible, I hate it when this happens, I have ytrucks not brt's and the only problem i've had is the kingpin getting fucked, but it is still usable it's not that much of a problem, I never bought brt's, but I hear they come with a garantee ? |
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blosom Moderator
Posts : 5332 Join date : 2010-03-04 Location : UK Companies : BLOSOM
| Subject: Re: BRTs fucked Wed Jan 23, 2013 7:45 pm | |
| guarantee to break?
and he cant buy a hangar from fbs as they only sell the normal sized ones....another of way of BRR clawing your money from you.
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appleyard14 Every Day FBHQer
Posts : 775 Join date : 2010-06-14 Age : 36 Location : Canada Setup : wood, metal, urethane, condoms
| Subject: Re: BRTs fucked Wed Jan 23, 2013 7:47 pm | |
| the gaurantee is just bullshit with them. I had a wheel stuck on the axle and they said well to bad cause its not a winkler. After 4 hours of tedious bullshit procedures cause I didnt want to be t rough and break my hanger I finally got it off 3 days ago when I got some winklers in a trade, on the same axle there is a winkler stuck on in the same place so obviously there is a problem with my axle like a bump in it or something. They wont do shit though, fucking money hungry they didnt even want to hear shit cause I didnt buy the wheels they wanted me to buy to make them more money. 65 dollars gets you fuck all with them |
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Boffey Moderator
Posts : 1535 Join date : 2009-12-06 Age : 29 Location : London, UK
| Subject: Re: BRTs fucked Wed Jan 23, 2013 7:59 pm | |
| Its a shame because theyre sick trucks :s
Do you reakon they will sell single hangars? |
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appleyard14 Every Day FBHQer
Posts : 775 Join date : 2010-06-14 Age : 36 Location : Canada Setup : wood, metal, urethane, condoms
| Subject: Re: BRTs fucked Wed Jan 23, 2013 8:15 pm | |
| probly not in 32mm, they want you to buy a whole new set so they make more money. You can email and ask them and in two weeks when you get a reply telling you to bad, make sure to give them some negative feedback its about time they take some backlash for this shit. |
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Boffey Moderator
Posts : 1535 Join date : 2009-12-06 Age : 29 Location : London, UK
| Subject: Re: BRTs fucked Wed Jan 23, 2013 8:22 pm | |
| Really? Ive never had to deal with them over like email or anything
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appleyard14 Every Day FBHQer
Posts : 775 Join date : 2010-06-14 Age : 36 Location : Canada Setup : wood, metal, urethane, condoms
| Subject: Re: BRTs fucked Wed Jan 23, 2013 8:27 pm | |
| yea you have to email them they will redirect it to the "complaint department" making it all seem very corporate and then some darrin or damien or something that starts with a d will tell you how fucked you are. He will say well you should not have tried to fix anything yourself sorry your only option is to buy new trucks. They take no blame for something being wrong in the first place and just push all the blame they can on you. I love there trucks and they look amazing and are a great product but the bullshit you go through behind the scnese with these trucks really dont make it worth 65 dollers plus shippin for them. I wish more people would realize it so they werent always selling them and they saw that they needed to make a price adjustment. |
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kyle ashley Part of the Furniture
Posts : 2004 Join date : 2012-03-15 Age : 45
| Subject: Re: BRTs fucked Wed Jan 23, 2013 8:28 pm | |
| i had axle slip on my a set of 32mm brt so i emailed blackriver i they answered in like one day sent pics to them then they sent out two new hangers i recieved them in 7days no problems withe blackriver from me |
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Danny H Admin
Posts : 10411 Join date : 2009-07-13 Age : 28 Location : Leeds Setup : Blosom Split Ply
TNP Tape
Y-Trucks X4
Cartwheels
| Subject: Re: BRTs fucked Wed Jan 23, 2013 8:51 pm | |
| You got them from Kerry right? Big toms kingpin broke, I think Kerry sorted it out with blackriver for him? |
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TomColbert Constant FBHQer
Posts : 1160 Join date : 2010-06-21 Age : 29 Location : Stockport, Manchester Companies : Fingerboarding and Skateboarding Setup : Yellowood Z3, Blackriver Trucks, Winkler Wheels
| Subject: Re: BRTs fucked Wed Jan 23, 2013 8:59 pm | |
| Just lie and say you landed a kickflip primo and it did that |
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Melvin A Thomas Part of the Furniture
Posts : 3129 Join date : 2011-11-04 Age : 27 Location : london,uk Companies : fingerboarding, robotic studies Setup : Pure,tec deck independant trucks 32mm, susbatance Classic Reloaded.
| Subject: Re: BRTs fucked Wed Jan 23, 2013 9:09 pm | |
| Boff, get a hammer and hit him in the head. |
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TomColbert Constant FBHQer
Posts : 1160 Join date : 2010-06-21 Age : 29 Location : Stockport, Manchester Companies : Fingerboarding and Skateboarding Setup : Yellowood Z3, Blackriver Trucks, Winkler Wheels
| Subject: Re: BRTs fucked Wed Jan 23, 2013 9:09 pm | |
| ^that's another way to do it |
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DarianN Part of the Furniture
Posts : 2121 Join date : 2012-09-27 Age : 26 Location : California, USA
| Subject: Re: BRTs fucked Wed Jan 23, 2013 9:15 pm | |
| This has happend to me once, they sent me a hanger for free after I sent pictures. One of my baseplates also stripped, and they sent me two for free :O Great customer service. |
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BrorS Constant FBHQer
Posts : 1096 Join date : 2012-05-17 Age : 25 Location : Sweden, Norrköping Setup : none unfortunately
| Subject: Re: BRTs fucked Wed Jan 23, 2013 9:22 pm | |
| I asked and they were willing to sell me a pair of 32 hangers if i ever wanted |
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Boffey Moderator
Posts : 1535 Join date : 2009-12-06 Age : 29 Location : London, UK
| Subject: Re: BRTs fucked Wed Jan 23, 2013 9:25 pm | |
| I just wanted to buy another hangar cause it was my fault it broke Even though it came loose a few weeks before, but oh well. |
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appleyard14 Every Day FBHQer
Posts : 775 Join date : 2010-06-14 Age : 36 Location : Canada Setup : wood, metal, urethane, condoms
| Subject: Re: BRTs fucked Wed Jan 23, 2013 9:27 pm | |
| maybe I just had a string of bad luck with them, but I sent them the most respectful email in full detail not lying at all and they wouldnt do a thing. Its a bummer. |
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JakeC Part of the Furniture
Posts : 2379 Join date : 2012-03-07 Age : 24 Location : delaware
| Subject: Re: BRTs fucked Wed Jan 23, 2013 9:28 pm | |
| Yeah, just email them. That sucks though |
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kerryDETH Admin
Posts : 10741 Join date : 2009-11-03 Age : 36 Location : Bristol, UK Companies : Fingerboarding, Skateboarding Setup : Blosom 32.5mm
BRT Wides
Witchcraft Teals
Flatface BRR Ed.
Ace Tape
| Subject: Re: BRTs fucked Wed Jan 23, 2013 10:40 pm | |
| they'll sort this all out if you email them, if you said it just fucked up they'd most likely send you a new one, but if not I'm sure they'd sell you a new hanger for 10 euros (£8.50). I think it's just a shame that a few of the customer service people there are absolutely useless, where as the rest are lovely helpful people. once I asked for a size chart for the tshirts and all I got back was 'they are normal sizes'. THANKS THAT ANSWERED MY QUESTION PERFECTLY I guess it pays to know who to email to get stuff done |
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DarianN Part of the Furniture
Posts : 2121 Join date : 2012-09-27 Age : 26 Location : California, USA
| Subject: Re: BRTs fucked Wed Jan 23, 2013 10:45 pm | |
| Walter is extremely nice! |
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Boffey Moderator
Posts : 1535 Join date : 2009-12-06 Age : 29 Location : London, UK
| Subject: Re: BRTs fucked Wed Jan 23, 2013 10:54 pm | |
| I dont get why they dont sell 32mm hangars on their site anyway, They must surely get loads of messages with people that have broken them |
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