I just wanted to see what other peoples' experiences of Black River's customer service were like? 

I got a faulty set of Winkler Wheel's about a month ago, and started a correspondence with Fabian Kutscha to try and rectify the problem. Every time I sent him pictures of the wheels he claimed that they were not received. I sent the pictures on four separate occasions. Then about two weeks ago, I stopped receiving replies to my emails. I tried sending emails to all and any email address I could find for Black River, but still no reply. I know the email address is still working, as I received "product updates" from them, but no reply to my emails, which I think is pretty rude. They've got their money, so they're not bothered if their product is faulty; or at least that's the way it seems. 

Are they generally this bad, or is this an isolated incident?

I've been dealing with him about a faulty winkler wheel and a warped deck, and everything went well. He was really nice, he sent me a brand new set of winklers for the faulty wheel, and for the deck he sent me a new non-warped deck with a friendship key chain as an extra.

that sucks  I dunno, I've always had good dealings with them but I dunno for sure.. I guess just keep trying!

I had a few REALLY wobbly ramps, and they helped me and responded very quickly

This sounds like an isolated incident then. Hopefully there's a reasonable explanation. I'll keep trying. Thanks for the responses guys.

I have only ordered once from them yet and i was really happy, no mistakes or incidents so i guess you just had bad luck. You could also hit them up on facebook or youtube, maybe that will help ?