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Gurman FBHQ Regular
Posts : 493 Join date : 2011-12-31 Age : 26 Location : Vancouver, Canada Companies : none. Setup : Homewood New Mold
Foamy Greatness.
Ytrucks X3
Flatface G6D's
| Subject: Customer Service? Sun Jan 01, 2012 10:16 pm | |
| List Companies you have had bad and good experiences with
EDIT: changed my list a bit.
Good:
Creekwood- Miles messed up my order, but he was absolutely willing to send what I didn't get, and He threw in a FREE DECK in the order!
Redemption- Replied to every e-mail I sent to him, Jordan also threw in some free tape!
Homewood-JUSTIN IS THE BEST. PERIOD. GO BUY A DECK FROM HIM @homewoodfb.com
4c fb- Bobby replies to every e-mail, and throws in a bunch of stickers!
Bad:
Flatface: Apparently the their email's inbox was full...... so I couldn't even send an e-mail to them...
No Comply: I ordered kingpins a while back, I paid for them, and never got them. this was in 2010, and NOW he replied to my e-mails, saying he'll "look" into it. Not a good sign. But his wheels are UBER SMOOF. Lets get a good list going guys!
Last edited by KingWoodfbs on Tue Jan 03, 2012 5:53 am; edited 4 times in total (Reason for editing : Extra Content) |
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mattyb Part of the Furniture
Posts : 1918 Join date : 2011-11-07 Age : 26 Location : traphouse. Setup : im not a cop dude
| Subject: Re: Customer Service? Sun Jan 01, 2012 10:40 pm | |
| remove creekwood miles was terrible to me, never sent my stuff or replyed to my emails |
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Gurman FBHQ Regular
Posts : 493 Join date : 2011-12-31 Age : 26 Location : Vancouver, Canada Companies : none. Setup : Homewood New Mold
Foamy Greatness.
Ytrucks X3
Flatface G6D's
| Subject: Re: Customer Service? Sun Jan 01, 2012 10:43 pm | |
| These are personal lists, and you have to understand Miles got a LOT of orders in the past few months due to black friday, and he will eventually send your order to you. Plus these are personal lists. Make your own list to reflect your opinion ! |
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Ryan Moderator
Posts : 3358 Join date : 2011-09-18 Age : 29 Companies : Temple Decks
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Finn S Part of the Furniture
Posts : 4337 Join date : 2010-07-11 Age : 27 Location : Ramsgate-Kent Setup : Blosom 30.5
Winks
Brts
Rip
| Subject: Re: Customer Service? Sun Jan 01, 2012 11:32 pm | |
| Good: Nocomply Pure Temple Flatface
Meh: Creekwood Brr
Bad: Can't think of any |
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Danny H Admin
Posts : 10411 Join date : 2009-07-13 Age : 28 Location : Leeds Setup : Blosom Split Ply
TNP Tape
Y-Trucks X4
Cartwheels
| Subject: Re: Customer Service? Mon Jan 02, 2012 12:25 am | |
| From what I've heard / experienced:
Good : Temple Redemption No comply Flatface Blosom Fingershop UK Fusion Creekwood BRR Oak wheels Pure Homewood Close Up Fatal 4c
Bad: Frost Prowood Nollie FBS Most China companies
Also, these aren't all from my own experiences, it's what I've heard, AND experienced. There's a few I've forgotten, but i'm sure other people will pick them up in their own lists.
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RM Every Day FBHQer
Posts : 886 Join date : 2011-10-04 Age : 30 Location : Toronto Companies : Music, FB, SB, Sporting Setup : Woodguest Deck
FBS Extra Smooth Tape
Blackriver Trucks 2.0
Black RV Oak Wheels
| Subject: Re: Customer Service? Mon Jan 02, 2012 6:22 am | |
| Amazing: Oak NoCo
Good: BRR
Bad: Flatface
ShittyShitHorrible: FBS |
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Trop32 FBHQ Regular
Posts : 734 Join date : 2011-09-18 Age : 27 Location : K-Town Vermont Companies : Snowboarding, Skateboarding, Fingerboarding Setup : Jack shit.
| Subject: Re: Customer Service? Mon Jan 02, 2012 6:26 am | |
| flatface? ive heard their great. |
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TomasM FBHQ Regular
Posts : 548 Join date : 2011-11-08 Age : 30
| Subject: Re: Customer Service? Mon Jan 02, 2012 6:33 am | |
| FBS? haha, what's wrong with them? |
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RM Every Day FBHQer
Posts : 886 Join date : 2011-10-04 Age : 30 Location : Toronto Companies : Music, FB, SB, Sporting Setup : Woodguest Deck
FBS Extra Smooth Tape
Blackriver Trucks 2.0
Black RV Oak Wheels
| Subject: Re: Customer Service? Mon Jan 02, 2012 7:02 am | |
| My FBS story:
> ordered Ytrucks > Paid via Credit card transfer > 2 weeks and package still not sent, order status is still "waiting for payment" > try to contact Katha saying that theres something wrong > contact multiple times > no answer for 2 more weeks, package not sent and im out 50 bucks > money all of a sudden sent to my account in the same amount of the package > she cancelled my order without telling me. > I did not ask for a cancel i wanted the product i ordered > she never actually answered any of my messages, ended up buying from the ytrucks website, never touched FBStore again
yeesh.
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TomasM FBHQ Regular
Posts : 548 Join date : 2011-11-08 Age : 30
| Subject: Re: Customer Service? Mon Jan 02, 2012 7:21 am | |
| Good tape, bad customer service.
Shit sucks.
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Danny H Admin
Posts : 10411 Join date : 2009-07-13 Age : 28 Location : Leeds Setup : Blosom Split Ply
TNP Tape
Y-Trucks X4
Cartwheels
| Subject: Re: Customer Service? Mon Jan 02, 2012 8:58 am | |
| Yeah, with me it went like this:
-ordered loads of tuning -shipped a week later -didn't show up for 2 weeks, so I emailed her -THEN she said that it got returned a week ago because she forgot to write my address on it? -She then said that she was sending it again, and another 2 weeks later and it wasn't here. -I emailed her several times and she ignored them -because I was an idiot, I ordered the same stuff again, -after being shipped a week later, it arrived another week after this. -about 3 months later I got an email from katha saying that she would send the 'lost' package again as I layed twice. -this showed up about 2 weeks later. -never ordering again.
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Peter.A Part of the Furniture
Posts : 1619 Join date : 2011-07-12 Age : 25 Location : Dublin,Ireland Companies : J.F.S Setup : Hashtag Peter.A signature deck
Snow tape
J.F.S black bearing wheels
Redawn gold trucks wide
| Subject: Re: Customer Service? Mon Jan 02, 2012 10:37 am | |
| good: BRR FBS Redawn Z shred BBK distro
bad: Class A( The sent my deck to the wrong adress then when the owner sent again it wasnt even the right product but in the end after 2 months he sent the right product! |
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mrjacobburke Part of the Furniture
Posts : 1579 Join date : 2011-02-14 Location : Manchester,United Kingdom Companies : Manchester,United Kingdom
| Subject: Re: Customer Service? Mon Jan 02, 2012 10:56 am | |
| Good:
Flatface Mikers Blackriver Blosom No comply Soma Zonawood Redemption 4c Fingerplant Inexp Y trucks/Yellowood/Oak wheels
Bad: China company Shen shipping to took 2 months :/ Creekwood |
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fromagehomme Blossoming FBHQer
Posts : 336 Join date : 2011-09-28 Age : 25 Location : portsmouth Setup : BR Logo Blue
Bollie Trucks
Edge Wheels (chinas)
Riptape
| Subject: Re: Customer Service? Mon Jan 02, 2012 12:00 pm | |
| Good: Fusion Distribution
Bad: None |
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PureSirGold FBHQ Regular
Posts : 480 Join date : 2011-01-16 Age : 27 Location : Vilnius,Lithuania
| Subject: Re: Customer Service? Mon Jan 02, 2012 2:54 pm | |
| Good: Brr Lowpro: Seriously Andre Coral is the best man in the universe, my story: -ordered a deck -after a month deck did not came -contacted Andre (got an answer to my mail in 1h) and we figured out that the package was lost in mail -he sent me the same deck one more time with fast mail FO FREE-the deck was here in 2 weeks time Bad: None yet |
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RM Every Day FBHQer
Posts : 886 Join date : 2011-10-04 Age : 30 Location : Toronto Companies : Music, FB, SB, Sporting Setup : Woodguest Deck
FBS Extra Smooth Tape
Blackriver Trucks 2.0
Black RV Oak Wheels
| Subject: Re: Customer Service? Mon Jan 02, 2012 4:57 pm | |
| Portugese and Spanish companies know how its done, honestly. |
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Xi Council
Posts : 2664 Join date : 2011-02-12 Location : Beijing, China Setup : Tech Deck Performance Series
Kamelpro 32.5mm Melus deck, Ytrucks X4, Oak RV2V, FBS tape
Kamelpro 32.5mm Amble deck, BRTs, Oak RV2V, FBS tape
Homemade freestyle 30mm deck, Ytrucks X3, FlatfacexOak, Ace V3 tape
| Subject: Re: Customer Service? Mon Jan 02, 2012 5:47 pm | |
| Positive: Close Up - I've got shit tons of free stickers, a free G3 deck, a free G4 complete, free G2 trucks, was allowed to buy a G2 deck and a G4 & bench set before they went on sale in the webstore, always responds to my emails, even watched and complimented my video, shipping was always 1-2 weeks (except one time when it was lost but the free replacement order only took another week). All that was before they sponsored me - then they gave me a fucking huge sponsor pack. Damien and Manu always responded to me on FFI and email. Redemption - I asked for extra Unite stickers and I got like 20 of them, plus some Redemption ones, plus a whole free Unite deck on top of the Unite deck I was already buying just because the graphic was a tiny bit off. Good communication with Jordan via FFI. Creekwood - pretty happy with all their webstore promotions, decent communication with Miles on FFI and very well packaged. Blosom - I'm not really a customer but Ross made me an amazing looking freestyle deck. Pure - Brian's a beast and has always replied to my messages on FFI and FBHQ. He's currently arranging a very interesting order for me. Also included Wangster tape with my order. Kulture - Matt has replied to my messages on FFI and always listened to what I wanted for my orders. Soma - Good communication with Phil on YouTube and FFI. I had a problem with my first deck and he was on holiday but when he got back, it took a while but he sent me 3 free replacement decks. That's crazy seeing how good Soma decks are. Also, I won a Soma contest and Phil made an amazing custom Poolshape for my prize, close as possible to what I wanted and it even has my name on it in an amazing hand-drawn graphic and I got free Kingsize tape too. Tribute - Jacob listened to what I wanted for my custom, then upgraded the deck to a split ply and I wasn't even expecting it! Also gave me free stickers and a screwdriver even though the deck was already free. 4 Corner - Won 1 competition on FFI to win a pack of tape, arrived in decent time. Told Bobby about a TD tour and he sent me a free limited edition TD from the tour with another free pack of tape and I wasn't even expecting it, it was a complete surprise and a really nice gesture. Broken Knuckle - Won a YT competition, they allowed me to pick my own setup from their store which was cool. I then got an extra pack of tape and a load of stickers for free on top of the free setup. Cartwheels - Simon was nice enough to give me a set of prototype wheels and listened to all the feedback I gave him. In fact, it was me that suggested the Cartwheels name. Tech Deck - Their forum staff were meh but on FFI, Noah's pretty awesome and gave me some decent advice as a TD collector and he's also sending me an Expert Sk8 board which is currently stuck in Qingdao. Fusion - The order hasn't completed yet but so far, the communication with Sola has been great and he fixed my order that I messed up and was happy to do so. Fingershop.co.uk - I had some very overpriced shipping using the webstore for just some wheels and when I contacted, they offered me a much more reasonable price and I was happy to buy.
Neutral/Mixed: No Comply - First order took a month to arrive. This was after frantic trades of blame via PMs but it was a relief when the order finally arrived. The second order took just over a week but one of the wheels I ordered had missing shields on both its bearings and the set seemed to have mixed bearings (some had different coloured shields). Todd said he'd send me a replacement wheel for weeks but it never came. I asked again and he said he'd send again but I've still not seen this wheel. I've just let this go as it's too much hassle for. Blackriver Ramps - Satisfactory. The Winkler mini arrived much faster than I anticipated. Decent amount of free stickers both times I've ordered. Ytrucks - Reasonable shipping time, slightly high shipping price although it is registered. Arctic* - Thought the order was rather high priced but it turns out I got my money's worth in the Substance wheels anyway. They also gave me free bearing screws, pivot cups and 2 Arctic* stickers. Oak - Reasonable shipping time, slightly high shipping price.
Negative: Flatface - Had to pay $14 extra for priority shipping, then got slapped with an import tax plus handling charge by UK customs because they didn't undervalue it (fair enough on that I guess but most companies, not just FB companies, I've bought from will do that for you). Also, I didn't get the deck and truck colours I wanted. Got a few stickers with my order although nowhere near as many as some I've seen in unboxing videos. Sure, this isn't hugely negative and I've seen loads of really good feedback for Flatface by people on FFI when dealing with Mike. They're still a great company.
Not sure if I've missed any here.
I have edited this post to make it more detailed...
Last edited by Xi on Mon Jan 02, 2012 10:20 pm; edited 4 times in total |
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CasparH Part of the Furniture
Posts : 2611 Join date : 2011-01-09 Location : Switzerland Companies : SkullwoodWorkshops Setup : Berlinwood My Name is Graphic
Wide Allen Key Trucks
Flatface G6 a´s
Riptape
I AM SWEDISH
| Subject: Re: Customer Service? Mon Jan 02, 2012 5:57 pm | |
| Amazing. Airflo
Good: Fusion Vion BRR 4CFB Redawn
MEH: Creekwood |
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Masonflawless Blossoming FBHQer
Posts : 237 Join date : 2010-11-28 Companies : Flawless fingerboards Setup : Berlinwood new mold brr trucks and winkler wheels. Berlinwood radio lennie graphic td wide trucks flat face g6o wheels. Berlinwood old mold regular td trucks flat face g6brandonroberts
| Subject: Re: Customer Service? Mon Jan 02, 2012 5:58 pm | |
| Good
Blackriver Flatface Homewood Yellowood Ytrucks Oak Nollie wheels
Bad None So Far
Last edited by Masonflawless on Mon Jan 02, 2012 6:30 pm; edited 1 time in total |
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fbrep2010 Every Day FBHQer
Posts : 921 Join date : 2010-04-20 Companies : Fusion Distribution
| Subject: Re: Customer Service? Mon Jan 02, 2012 6:21 pm | |
| Good: Close Up - Damien is a great guy, replies quickly, professional and always includes sweet extras. Nollie Wheels - Professional and include extras ... always. ZB company Woodguest Inexp Fingerboard obviously loads more, but that is my top 5. Those are my top 5. BadOwood Holden trade co.
Last edited by fbrep2010 on Mon Jan 02, 2012 6:58 pm; edited 2 times in total |
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sebastiaanKruik FBHQ Regular
Posts : 590 Join date : 2011-10-13 Age : 26 Location : Numansdorp, Netherlands Setup :
| Subject: Re: Customer Service? Mon Jan 02, 2012 6:48 pm | |
| good: lowpro brr y trucks blosom flat face meh/ some things went wrong: close up redemtion no comply real bad: never |
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raymond Part of the Furniture
Posts : 1725 Join date : 2011-07-08 Age : 29 Location : Minnesota, USA Companies : fingerboarding, skateboarding, film-production, piano, photography, swag
| Subject: Re: Customer Service? Mon Jan 02, 2012 7:26 pm | |
| - fbrep2010 wrote:
Bad Holden trade co. Lol. |
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TomasM FBHQ Regular
Posts : 548 Join date : 2011-11-08 Age : 30
| Subject: Re: Customer Service? Mon Jan 02, 2012 8:51 pm | |
| Good:
Flatface, every package I've ordered there has arrived on time, come with extras, and has been an all round smooth transaction.
Tech Deck, when I won a competition for the concave proto type board, it took less than 2 days from the US to Australia, LESS THAN 2 DAYS.
No Comply, I'd recently had a custom lost in the mail, so I'd contacted Todd over the whole ordeal. As he does, he got a little defensive, but understood, and was happy to resend the board. It should be here any day now, haha.
Creekwood, First package I'd ordered from Miles came within 7 days from the US, from ordering to getting to my doorstep, which was crazy. On top of that, he'd added extras, and packaged everything wonderfully. Second time ordering, I'd bought a custom mellow mold from him. I understood he was busy at the time, but he'd worked real hard and got the board to be in 10 days, again from purchasing to my doorstep. He was also great again to add a free pack of creekwood tape and soft bushings, along with a bunch of stickers.
Bad:
None as of yet. |
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Xavier Part of the Furniture
Posts : 2752 Join date : 2011-05-15 Age : 27 Location : Inside my head Setup : Whats a setup
| Subject: Re: Customer Service? Mon Jan 02, 2012 9:11 pm | |
| Good Flatface Snow Distro NoComply Creekwood Pure 4corner
Neutral Redemption
Bad N/a
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| Subject: Re: Customer Service? | |
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