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 Witchcraft? You there? It's me, a customer.

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PostSubject: Witchcraft? You there? It's me, a customer.   Wed Apr 13, 2016 1:29 am

So what is everyone's general experience with ordering from Witchcraft/Brutal? Ordered a pair of bushings on March 26 and nothing has came. Inquired about the order both through e-mail and Instagram, still nothing.

Is it usually no correspondence and response? I'd be fine with a delayed shipment if I was filled in, but not really okay with being ignored. And I'm not trying to be that person, because he clearly makes amazing products and seems well respected, but I'm just a bit iffy on the handling of customer service.

When do you all think I should except to see the product arrive? Weeks? Months? The lifespan of a Galapagos tortoise?

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Wed Apr 13, 2016 2:21 am

Witchcraft is known for their delayed shipping, not because of USPS but because of Trent not sending out your products because you're not spending hundred dollars on custom decks that he makes and you're just spending a little under $10 with shipping, lol. I'd file a PayPal dispute for the order because eventually he will see this post, but I guarantee it'll be a couple months down the road. Same with Chubz Bushings, Justin who owns the company would come in and out with peoples orders, people have ordered months ago and I guess his drug addiction took over and he quit the company.

Best of luck with the order man!

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Wed Apr 13, 2016 3:31 am

you'll get it man.. also this is kinda the wrong place to make a whole thread about it

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Wed Apr 13, 2016 4:40 am

@parkervx1k wrote:
After ordering on Feb 16, I got my bushings! Today is march 29th. What the fuck lmfao r

You'll get your stuff man, don't worry. He probably doesn't have time to respond to every message asking where their order is after 2 weeks of waiting.

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Wed Apr 13, 2016 4:48 am

@azskater234 wrote:
Just Buyed a set of Orange Y-Editions very happy
Cant wait to get em! Hopefully they come a little faster than my last set haha(one month) lol shocked flower
@azskater234 wrote:
Still haven't got mine, Hopefully wont be a month like last time haha

@azskater234 wrote:
well... Its been about a month...again.

i know you not a scammer, but this happened last time i ordered. and i thought you might have starting paying attention to your customers -_-

So, i need to know if you shipped yet. unless ill need to refund my money ):
@azskater234 wrote:
just received my bushings! Took a while, but at least they got here safe shocked

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Wed Apr 13, 2016 5:28 pm

Next time check out http://www.levelupfingerboards.bigcartel.com/ or http://gnarwoodsupplyco.bigcartel.com/ Both have great bushings and ship your item out within 2-3 days of ordering.

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Wed Apr 13, 2016 5:45 pm

Yeah, Brutal/Witchcraft shipping time sucks. But the dude is definitely not a scammer. Just keep sending him reminders, he'll get back to you eventually. Your products will eventually arrive too, it'll just take ages!

I can second the recommendation of Level Up's Beta Bushings, if you're looking for an alternative to witchcrafts that ships quicker. Personally I think witchcraft's are slightly harder wearing than beta bushings, but they are very similar in feel.
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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Thu Apr 14, 2016 12:15 am

@Estevan Rivera wrote:
Next time check out http://www.levelupfingerboards.bigcartel.com/ or http://gnarwoodsupplyco.bigcartel.com/ Both have great bushings and ship your item out within 2-3 days of ordering.

I've actually recently purchased some Gnarwood's luckily! And I just received some Level Up Beta Tape, should have snagged some bushings as well.

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Thu Apr 14, 2016 1:11 am

I've got a ton of extra bushings in case you need some as well!

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Thu Apr 14, 2016 3:44 pm

Hopefully you'll get your order soon, and dude will thank you for your business.

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Thu Apr 14, 2016 7:59 pm

I ordered witchcrafts from flatface, which is always reliable. for future reference, if you're looking for some cheap but nice bushings I'd recommend the level up bushings. they're really good and like $4.

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PostSubject: Re: Witchcraft? You there? It's me, a customer.   Thu Apr 14, 2016 9:48 pm

He's swamped with custom deck orders right now, and he has a personal life to attend to as well.
You'll get your bushings sooner or later. I ordered some from him personally rather than through the site and he shipped them within a few days.

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